Legal · Data Protection

Privacy Policy

VitaMAX.MY · Last updated: May 2025 · vitamax.my

1. Who We Are

VitaMAX.MY is an online store selling premium royal honey and natural wellness supplements. Our website is vitamax.my. When you place an order or contact us, you are dealing with VitaMAX.MY directly.

2. What Information We Collect

When you place an order we collect:

Full name and contact details (email, phone number)
Shipping address (street, city, state, postcode, country)
Payment information — processed securely by Stripe or PayPal. We never store your card details.
Order history and product preferences

When you visit our website we may collect:

Browser type, device type, and IP address
Pages visited and time spent on each page
Referring website (how you found us)

3. How We Use Your Information

To process and fulfil your order
To send your order confirmation and shipping tracking
To respond to your customer service enquiries
To send order-related WhatsApp messages (only if you contacted us via WhatsApp)
To improve our website and product range
To comply with legal obligations

We do not sell, rent, or share your personal information with third parties for marketing purposes. Ever.

4. Payment Security

All card payments are processed by Stripe — a PCI-DSS Level 1 certified payment processor. Your card details are encrypted and never transmitted to or stored on our servers. PayPal transactions are processed directly by PayPal.

5. Shipping Partners

To fulfil your order we share your name and shipping address with our courier partners (Pos Malaysia, DHL, FedEx). These details are used solely for delivery purposes.

6. Cookies

Our website uses essential cookies to function correctly (session management, cart contents). We may also use analytics cookies (Google Analytics) to understand how visitors use our site. You can disable cookies in your browser settings, though this may affect website functionality.

7. Data Retention

We retain your order information for 7 years for accounting and legal compliance purposes. You may request deletion of your personal data by contacting us — subject to our legal retention obligations.

8. Your Rights

You have the right to: access the personal data we hold about you · request correction of inaccurate data · request deletion of your data · object to processing · data portability. To exercise any of these rights, contact us at the details below.

9. Contact Us

For any privacy-related questions or requests:
Email: orgapulse.my@gmail.com
WhatsApp: WhatsApp Us
Website: vitamax.my